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PROBLEMS LOGGING IN
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In order for you to log into our service, 'per session cookies' need to be enabled in your browser settings.
Note: When Internet Explorer 6 is first installed the default setting is "do not allow cookies".
Here are the necessary steps to enable cookies in popular browsers:
MS Explorer 5
- From the main menu select Tools then Internet Options.
- Click the Security tab.
- Click Custom Level.
- Scroll down to the Cookies section.
- Under Allow Cookies stored on your computer to Enable and Allow per-session cookies to Enable
- Click OK.
MS Explorer 6
- From the main menu select Tools then Internet Options.
- Click the Privacy tab.
- Use the scroll the menu to select Accept all Cookies.
- Click OK.
Netscape Communicator 4
- From the main menu select "Edit then Preferences"
- Select Advanced.
- Select Accept all cookies or Accept only cookies that get sent back to the originating server.
- Click OK.
Netscape 6.0 onwards and Mozilla
- From the main menu select "Edit then Preferences"
- Select Privacy and security
- Select Cookies
- Select Accept all cookies or Accept only cookies that get sent back to the originating web site only. (You can limit lifetime of cookie as required from the menu).
- Click OK.
IF YOU STILL CANNOT LOG IN
Other reasons why a login may fail:
Firewalls
If using a browser on a PC located behind a corporate Firewall the Network Administrator may have restricted privileges to websites that use Cookies. If so, please ask the Network Administrator to allow access to our server at IP address: 80.68.34.71
Personal Firewall Software
This can also cause conflicts - a rule should be defined with the Firewall software, which permits or allows access to 80.68.34.71 as a trusted site.
Browser Caching
Can occasionally cause problems - to cure this ensure that the browser is always looking at the most current version of a web page. To set this in MS Internet Explorer:
- From the main menu select Tools then Internet Options.
- Click the General tab.
- Click Settings.
- Select Every Time you start Internet Explorer.
- Click OK and then OK.
- Close the browser and then reopen it.
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